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Terms and Conditions

Eurovigil Monitoring Station - services offered

MEDICAL EMERGENCY :

  • Information to primary, neighbours and alternate contact numbers.
  • Information to nearest hospital on demand
  • Information to family doctor on demand
  • Organising the ambulance on demand

FIRE EMERGENCY:

  • Smoke / Fire / Heat detection
  • Information to primary, neighbours and alternate contact numbers.
  • Information to nearest Fire Brigade in less than 10 minutes - on demand

POLICE SECURITY :

  • Information to primary, neighbours and alternate contact numbers.
  • Information to police control room in less than 10 minutes - on demand

INTRUSION SURVEILLANCE :

  • Burglary detection
  • Monitoring sensors and alarms on detection
  • Monitoring sensors on active mode
  • Monitoring the trouble events ( Low battery (Panel /Sensors), Zone trouble & tamper, Power loss, Panel tamper, Modules disconnection & RF jam)
  • Arm / Disarm and Test signals

OPEN / CLOSE ALERT :

  • Intimation on early open through Voice Call for commercial only - On demand
  • Intimation on late close through Voice Call for commercial only - On demand
  • Intimation on normal Open / Close through SMS for a single telephone number only

GENERAL ALERT :

  • Intimation of alarm, system trouble, open /close through SMS. For a single telephone number only
  • AMC of EMS Renewal Alerts
  • Change of contact intimation by SMS & Mail
  • Vacation response on demand

VOICE CONNECT :

  • Intimation to primary number
  • Intimation to alternate contact number
  • Intimation to neighbour's contact number

LOG REPORT :

  • Monthly log report for the customer by mail
  • Daily log report for commercial on demand
  • A. TECHNICAL
    • Inspect the system installed for its proper functioning and initiate an alarm to check the signal transmission to the Eurovigil Monitoring Station
    • Check all accessible zones and detectors
  • B. GENERAL
    • Service visits on request with standard service charges in the year during the period of contract mentioned above to thoroughly check the system
    • To attend to any other casual services that may arise during the contract period required maximum it will take 48-72 hours & company standard service charges are applicable.
    • If necessary, we repair your equipment or parts thereof in our service station on chargeable basis
    • If any requirements of spares, the customer has to bear the charges

Testimonial

Today morning at 1.05 am there was a burglary attempt at our office premises. However, the same was foiled as our office is fitted with Eurovigil’s Intruder Alarm System. Thanks to Eurovigil and Eureka Forbes Limited.
Proprietor, Beautex, Mumbai.
We would like to appreciate the service provided by EFL for the prompt information given by your Eurovigil Monitoring Station in calling us immediately when there was a burglary attempt at our office thereby preventing any loss.
Mr.Boban Varghese,
Director, TeaQ , Bangalore.
At 10.59 pm there was a burglary at our premises, the same was communicated to us by Eureka Forbes (Eurovigil Monitoring Station). The same was informed to the police station as per our request and no valuables were lost. Thanks to Eureka Forbes and Eurovigil.
Mr.Kantilal,
Gokul Jewelers, Bangalore
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